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Terms & Conditions

Last updated: April 2026 | Edgelink (Pty) Ltd | ICASA License: 3293/CECS/MAR/2026

1. Introduction

These Terms and Conditions govern the use of services provided by Edgelink (Pty) Ltd ("Edgelink", "we", "us"), a registered Internet Service Provider operating under ICASA License Number 3293/CECS/MAR/2026. By subscribing to or using any Edgelink service, you ("Customer") agree to be bound by these terms.

2. Services

Edgelink provides Internet Access Services, Remote Hands technical support, and Hardware as a Service (HaaS) within the Johannesburg Metropolitan Area, Gauteng, South Africa. Service availability is subject to network infrastructure coverage.

3. Subscription & Billing

  • Monthly subscriptions are billed in advance on the 1st of each month.
  • Payment is due by the 7th of each month via debit order, EFT or credit card.
  • Late payments may result in service suspension after 7 days' notice.
  • All prices are quoted inclusive of VAT at the current statutory rate.
  • Edgelink reserves the right to adjust pricing with 30 days' written notice.

4. Installation

  • Standard residential installation is provided free of charge.
  • The Customer must provide safe, reasonable access to the installation premises.
  • Edgelink is not liable for damage to existing infrastructure caused by pre-existing faults.
  • Non-standard installation requirements may incur additional charges, communicated in advance.

5. Acceptable Use Policy

Customers may not use Edgelink services for:

  • Any unlawful activity under South African law
  • Transmission of unsolicited commercial communications (spam)
  • Distribution of malware, viruses or harmful code
  • Infringement of intellectual property rights
  • Activities that degrade network performance for other users

6. Service Levels & Uptime

Edgelink targets 99.9% network availability measured monthly, excluding scheduled maintenance windows (communicated 48 hours in advance) and circumstances beyond Edgelink's reasonable control (force majeure).

7. Limitation of Liability

Edgelink's total liability to any Customer shall not exceed the value of fees paid in the preceding 3 months. Edgelink is not liable for indirect, consequential or economic losses arising from service interruptions.

8. Termination

  • Month-to-month contracts may be cancelled with 30 days' written notice.
  • Fixed-term contracts cancelled early may be subject to early termination fees equivalent to the remaining contract balance.
  • Edgelink may terminate services immediately for breach of Acceptable Use Policy or non-payment after due process.

9. Equipment

Any equipment provided under a HaaS subscription remains the property of Edgelink throughout the subscription period. The Customer is responsible for reasonable care of equipment and will be liable for damage caused by misuse or negligence.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa, including the Electronic Communications Act, Consumer Protection Act and Protection of Personal Information Act (POPIA). Disputes shall be subject to the jurisdiction of South African courts.

11. Amendments

Edgelink reserves the right to amend these Terms at any time. Customers will be notified 30 days before material changes take effect. Continued use of services after the effective date constitutes acceptance.

12. Contact

For any queries regarding these Terms, contact us at [email protected] or call 011 568 0000.