Home Remote Hands
24/7 On-Site Support

Expert Technicians
When & Where You Need Them

Edgelink Remote Hands delivers certified on-site technical support across Johannesburg — from server room management to emergency cable replacements, 24 hours a day, 7 days a week.

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What We Do

Your On-Site Technical Team, On Demand

Remote Hands is Edgelink's managed on-site technical support service. When you can't be physically present at your server room, data centre or equipment cabinet, our certified technicians become your hands on the ground.

Whether it's racking equipment, replacing a failed drive, or troubleshooting a network fault at 2am — our Johannesburg-based team responds fast.

  • Rapid response within 4 hours in Johannesburg
  • Certified & vetted technicians
  • Real-time updates and reporting
  • Detailed work completion reports
  • Available 24/7 including public holidays
Data Centre Technician
Our Capabilities

What Our Technicians Can Do For You

A comprehensive range of on-site technical services delivered by certified professionals.

Server Rack & Stack

Server Rack & Stack

Professional installation, mounting, cable management and labelling of servers, switches and patch panels in your rack.

Cable Management & Patching

Cable Management & Patching

Structured cabling, fibre splicing, patch cord replacement and cable tray organisation for clean, compliant infrastructure.

Network Fault Resolution

Network Fault Resolution

On-site diagnosis and resolution of network connectivity issues, router misconfigurations and switch failures.

Hardware Swap-Out

Hardware Swap-Out

Failed drive replacement, NIC swaps, memory upgrades and UPS battery replacements with zero-downtime procedures.

Server Room Audits

Server Room Audits

Full physical audit of your equipment inventory, power draw, cooling efficiency and security compliance.

Emergency Response

Emergency Response

4-hour emergency call-out for critical infrastructure failures. We are on-site fast when every minute counts.

How It Works

Simple, Fast, Professional

1. Contact Us

Call, WhatsApp or submit a ticket online. Describe the task and your site location in Johannesburg.

2. Technician Assigned

A certified technician nearest to your site is dispatched. You receive their name, photo and ETA.

3. Work Completed

The technician completes the task. You can monitor progress via our live ticketing portal.

4. Full Report

Receive a detailed completion report with photos, timestamps and any recommendations.

Pricing

Flexible Plans for Every Need

Choose ad-hoc support or a monthly retainer for ongoing peace of mind.

Ad-Hoc
R1,050
per hour (min 2 hrs)
  • Pay per use
  • 4-hour response
  • Business hours
  • Completion report
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Retainer
R5,500
per month (5 hrs incl.)
  • 5 hrs included/month
  • Priority 2-hour response
  • 24/7 availability
  • Monthly health check
  • Discounted overtime
Get Started
Enterprise
Custom
tailored to your needs
  • Dedicated technician pool
  • 1-hour SLA response
  • Integrated ticketing
  • Quarterly audits
  • Guaranteed escalation
Contact Sales
Request Service

Submit a Remote Hands Request

Fill in the form and one of our coordinators will confirm your booking and technician assignment within 2 hours.

Emergency? Call us directly on 011 568 0000 or WhatsApp here for immediate assistance.

Need On-Site Support Right Now?

Our technicians are standing by across Johannesburg. Emergency response within 4 hours.

Call 011 568 0000 WhatsApp Us