1. Introduction
Edgelink (Pty) Ltd ("Edgelink") is committed to protecting the privacy and personal information of our customers, website visitors and business contacts. This Privacy Policy describes how we collect, use, share and protect personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
2. Personal Information We Collect
- Identity information: name, ID number, company registration number
- Contact information: email address, phone number, physical address
- Financial information: banking details for debit orders, payment history
- Technical information: IP address, device information, network usage data
- Service information: subscriptions, service requests, support history
- Website information: cookies, page visits, click data (see Cookie Policy below)
3. How We Collect Personal Information
- Directly from you when you register for services, contact us or submit forms
- Automatically when you use our services or visit our website
- From third parties such as credit bureaus (with your consent)
4. Purpose of Processing
We process your personal information to:
- Provision and manage your internet, Remote Hands or HaaS service
- Process payments and manage your account
- Communicate with you about your service and any changes
- Respond to support requests and complaints
- Comply with legal and regulatory obligations (including ICASA reporting)
- Send marketing communications (only with your consent)
- Improve our services and website experience
5. Sharing of Personal Information
We share your personal information only with:
- Service providers who help us deliver our services (e.g. billing platforms, NOC providers)
- Regulatory authorities when required by law (e.g. ICASA, SAPS)
- Credit bureaus for credit assessments (with your consent)
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as your service relationship with us exists, plus a further period of 5 years as required by South African financial and regulatory requirements. Technical network logs are retained for 3 years.
7. Your Rights
Under POPIA, you have the right to:
- Access a copy of the personal information we hold about you
- Request correction of inaccurate personal information
- Object to the processing of your personal information
- Request deletion of your personal information (subject to legal retention requirements)
- Lodge a complaint with the Information Regulator
8. Cookie Policy
Our website uses cookies to improve your browsing experience. Strictly necessary cookies are used to operate the website. Analytics cookies (anonymised) help us understand how visitors use the site. You may disable non-essential cookies in your browser settings.
9. Security
Edgelink implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction, including encryption, access controls and regular security assessments.
10. Contact & Complaints
To exercise your rights or raise a privacy concern, contact our Information Officer at [email protected]. You may also lodge a complaint with the Information Regulator at www.justice.gov.za/inforeg.